Frequently Asked Questions
Everything you need to know about your SUQQU beauty journey.
Where does SUQQU ship to?
We currently offer domestic shipping within the UK and international shipping to select countries. Please check our shipping page for a comprehensive list of available destinations and rates.
What is your return policy for opened cosmetics?
Due to hygiene and safety reasons, we can only accept returns on products that are unopened, unused, and in their original packaging within 30 days of purchase.
Are SUQQU products cruelty-free?
SUQQU is committed to the highest standards of safety and quality. We do not conduct animal testing on our products, nor do we ask others to do so on our behalf, except where required by law.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Can I change or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team within one hour of placing your order.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.